08 Dec 09 Auto Attendant - Features of the Best Telephone Systems

In tune with the increasing business needs of today, auto attendant systems are becoming more common in office environments and are designed to eliminate the need for dedicated telephone operators serving 24 hours. These systems can be programmed to play pre-recorded messages and information and can also reroute calls to other telephone extensions within an office. Auto attendant is one of the significant features of the best telephone systems.

Most of the auto attendant systems available in the market come with many exceptional features and are now made available at much cheaper rates. These auto attendant phone systems provide their services round the clock and can be installed either at your premises or hosted by your private PBX provider.

Modern auto attendant systems are being programmed with professional quality voice and hence callers to your corporate firm will be greeted in a professional manner. These auto attendant systems have detailed audio menus and features such as dial by extension, dial by name, 1-4 digit extension numbering, group dialing, zero out to live operator and more.

The call forwarding facility in auto attendant systems is of great help to callers. The system can easily reroute calls coming to your office phone to alternate numbers such as cell phones and residential telephones, based on the telephone extension they have selected and hence your callers will never have to be disappointed by unattended telephones.

A great deal of customization is offered by auto attendant systems and this includes recording messages in your own voice. The system can also be configured to present different greetings and menus based on the time the calls are received. For callers calling after business hours, the option of voicemail enables recording their messages that can be later played back by your office executives. Thus the system, apart from serving as your dedicated telephone routing system, can also provide better customer care for your business firm, thereby achieving a good reputation for your firm.